Plus possible imprimer avec hp ENVY Inspire 7200e

jpl33160 · Le 18/09/2023, à 17:49

Bonjour à tous.
Problème depuis quelques jours (suite à MaJ ?) impossible d'imprimer avec comme message "impossible ouvrir print file: permission refusée. J'ai supprimé l'imprimante puis réinstallé (hp-setup -i 192.168.1.12: page de test correcte) tentative impression d'un fichier pdf: impossible ouvrir print file :permission refusee!!!!!
NOTA: l'imprimante est en reseau.

papou@papou-System-Product-Name:~$ hp-check
Saving output in log file: /home/papou/hp-check.log

HP Linux Imaging and Printing System (ver. 3.21.12)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).   

Check types:                                                                    
a. EXTERNALDEP - External Dependencies                                          
b. GENERALDEP - General Dependencies (required both at compile and run time)    
c. COMPILEDEP - Compile time Dependencies                                       
d. [All are run-time checks]                                                    
PYEXT SCANCONF QUEUES PERMISSION                                                

Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

-Traceback (most recent call last):
  File "/usr/bin/hp-check", line 861, in <module>
    dep.core.init()
  File "/usr/share/hplip/installer/core_install.py", line 523, in init
    self.get_distro()
  File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro
    if 'MX' in distro_release_name:
NameError: name 'distro_release_name' is not defined

Et voici les info suplementaires demandées:

papou@papou-System-Product-Name:~$  cat /etc/lsb-release && uname -ir && groups && lsusb
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=22.04
DISTRIB_CODENAME=jammy
DISTRIB_DESCRIPTION="Ubuntu 22.04.3 LTS"
6.2.0-32-generic x86_64
papou adm cdrom sudo dip plugdev lpadmin lxd sambashare
Bus 002 Device 003: ID 046d:c517 Logitech, Inc. LX710 Cordless Desktop Laser
Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 8087:0032 Intel Corp. AX210 Bluetooth
Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

~$ dpkg -l | grep hplip
ii  hplip                                      3.21.12+dfsg0-1                         amd64        HP Linux Printing and Imaging System (HPLIP)
ii  hplip-data                                 3.21.12+dfsg0-1                         all          HP Linux Printing and Imaging - data files

$ dpkg -l | grep cups
ii  bluez-cups                                 5.64-0ubuntu1                           amd64        Bluetooth printer driver for CUPS
ii  cups                                       2.4.1op1-1ubuntu4.6                     amd64        Common UNIX Printing System(tm) - PPD/driver support, web interface
ii  cups-browsed                               1.28.15-0ubuntu1.2                      amd64        OpenPrinting CUPS Filters - cups-browsed
ii  cups-bsd                                   2.4.1op1-1ubuntu4.6                     amd64        Common UNIX Printing System(tm) - BSD commands
ii  cups-client                                2.4.1op1-1ubuntu4.6                     amd64        Common UNIX Printing System(tm) - client programs (SysV)
ii  cups-common                                2.4.1op1-1ubuntu4.6                     all          Common UNIX Printing System(tm) - common files
ii  cups-core-drivers                          2.4.1op1-1ubuntu4.6                     amd64        Common UNIX Printing System(tm) - driverless printing
ii  cups-daemon                                2.4.1op1-1ubuntu4.6                     amd64        Common UNIX Printing System(tm) - daemon
ii  cups-filters                               1.28.15-0ubuntu1.2                      amd64        OpenPrinting CUPS Filters - Main Package
ii  cups-filters-core-drivers                  1.28.15-0ubuntu1.2                      amd64        OpenPrinting CUPS Filters - Driverless printing
ii  cups-ipp-utils                             2.4.1op1-1ubuntu4.6                     amd64        Common UNIX Printing System(tm) - IPP developer/admin utilities
ii  cups-pk-helper                             0.2.6-1ubuntu5                          amd64        PolicyKit helper to configure cups with fine-grained privileges
ii  cups-ppdc                                  2.4.1op1-1ubuntu4.6                     amd64        Common UNIX Printing System(tm) - PPD manipulation utilities
ii  cups-server-common                         2.4.1op1-1ubuntu4.6                     all          Common UNIX Printing System(tm) - server common files
ii  libcups2:amd64                             2.4.1op1-1ubuntu4.6                     amd64        Common UNIX Printing System(tm) - Core library
ii  libcupsfilters1:amd64                      1.28.15-0ubuntu1.2                      amd64        OpenPrinting CUPS Filters - Shared library
ii  libcupsimage2:amd64                        2.4.1op1-1ubuntu4.6                     amd64        Common UNIX Printing System(tm) - Raster image library
ii  printer-driver-hpcups                      3.21.12+dfsg0-1                         amd64        HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
ii  python3-cups:amd64                         2.0.1-5build1                           amd64        Python3 bindings for CUPS
ii  python3-cupshelpers                        1.5.16-0ubuntu3                         all          Python utility modules around the CUPS printing system

papou@papou-System-Product-Name:~$ lpstat -t
scheduler is running
system default destination: HP_ENVY_Inspire_7200_series_FAF736
matériel pour ENVI_Inspire_7200 : hp:/net/ENVY_Inspire_7200_series?ip=192.168.1.12
matériel pour HP_ENVY_Inspire_7200_series_FAF736 : implicitclass://HP_ENVY_Inspire_7200_series_FAF736/
ENVI_Inspire_7200 accepte des requêtes depuis lun. 18 sept. 2023 16:34:07
HP_ENVY_Inspire_7200_series_FAF736 accepte des requêtes depuis lun. 18 sept. 2023 17:12:04
printer ENVI_Inspire_7200 is idle.  enabled since lun. 18 sept. 2023 16:34:07
printer HP_ENVY_Inspire_7200_series_FAF736 is idle.  enabled since lun. 18 sept. 2023 17:12:04
	Unable to open print file : Permission denied

papou@papou-System-Product-Name:~$ /usr/sbin/lpinfo -v
network beh
network http
network ipp
file cups-brf:/
network ipps
network socket
network lpd
serial serial:/dev/ttyS0?baud=115200
network https
direct hp
direct hpfax
network dnssd://HP%20ENVY%20Inspire%207200%20series%20%5BFAF736%5D._ipp._tcp.local/?uuid=513ea7f8-6c07-4bdc-b8d4-1c159bfe5e81
network dnssd://HP%20ENVY%20Inspire%207200%20series%20%5BFAF736%5D._pdl-datastream._tcp.local/?uuid=513ea7f8-6c07-4bdc-b8d4-1c159bfe5e81
network ipps://HP%20ENVY%20Inspire%207200%20series%20%5BFAF736%5D._ipps._tcp.local/
papou@papou-System-Product-Name:~$

papou@papou-System-Product-Name:~$ dpkg -l | grep -v ^ii
Souhait=inconnU/Installé/suppRimé/Purgé/H=à garder
| État=Non/Installé/fichier-Config/dépaqUeté/échec-conFig/H=semi-installé/W=attend-traitement-déclenchements
|/ Err?=(aucune)/besoin Réinstallation (État,Err: majuscule=mauvais)
||/ Nom                                        Version                                 Architecture Description
+++-==========================================-=======================================-============-================================================================================
rc  linux-image-5.15.0-50-generic              5.15.0-50.56                            amd64        Signed kernel image generic
rc  linux-image-5.15.0-52-generic              5.15.0-52.58                            amd64        Signed kernel image generic
rc  linux-image-5.15.0-53-generic              5.15.0-53.59                            amd64        Signed kernel image generic
rc  linux-image-5.15.0-56-generic              5.15.0-56.62                            amd64        Signed kernel image generic
rc  linux-image-5.15.0-57-generic              5.15.0-57.63                            amd64        Signed kernel image generic
rc  linux-image-5.15.0-58-generic              5.15.0-58.64                            amd64        Signed kernel image generic
rc  linux-image-5.15.0-60-generic              5.15.0-60.66                            amd64        Signed kernel image generic
rc  linux-image-5.19.0-32-generic              5.19.0-32.33~22.04.1                    amd64        Signed kernel image generic
rc  linux-image-5.19.0-35-generic              5.19.0-35.36~22.04.1                    amd64        Signed kernel image generic
rc  linux-image-5.19.0-38-generic              5.19.0-38.39~22.04.1                    amd64        Signed kernel image generic
rc  linux-image-5.19.0-40-generic              5.19.0-40.41~22.04.1                    amd64        Signed kernel image generic
rc  linux-image-5.19.0-41-generic              5.19.0-41.42~22.04.1                    amd64        Signed kernel image generic
rc  linux-image-5.19.0-42-generic              5.19.0-42.43~22.04.1                    amd64        Signed kernel image generic
rc  linux-image-5.19.0-43-generic              5.19.0-43.44~22.04.1                    amd64        Signed kernel image generic
rc  linux-image-5.19.0-45-generic              5.19.0-45.46~22.04.1                    amd64        Signed kernel image generic
rc  linux-image-5.19.0-46-generic              5.19.0-46.47~22.04.1                    amd64        Signed kernel image generic
rc  linux-image-5.19.0-50-generic              5.19.0-50.50                            amd64        Signed kernel image generic
rc  linux-image-6.2.0-26-generic               6.2.0-26.26~22.04.1                     amd64        Signed kernel image generic
rc  linux-modules-5.15.0-50-generic            5.15.0-50.56                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-5.15.0-52-generic            5.15.0-52.58                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-5.15.0-53-generic            5.15.0-53.59                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-5.15.0-56-generic            5.15.0-56.62                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-5.15.0-57-generic            5.15.0-57.63                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-5.15.0-58-generic            5.15.0-58.64                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-5.15.0-60-generic            5.15.0-60.66                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-5.19.0-32-generic            5.19.0-32.33~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-5.19.0-35-generic            5.19.0-35.36~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-5.19.0-38-generic            5.19.0-38.39~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-5.19.0-40-generic            5.19.0-40.41~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-5.19.0-41-generic            5.19.0-41.42~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-5.19.0-42-generic            5.19.0-42.43~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-5.19.0-43-generic            5.19.0-43.44~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-5.19.0-45-generic            5.19.0-45.46~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-5.19.0-46-generic            5.19.0-46.47~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-5.19.0-50-generic            5.19.0-50.50                            amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-6.2.0-26-generic             6.2.0-26.26~22.04.1                     amd64        Linux kernel extra modules for version 6.2.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.15.0-50-generic      5.15.0-50.56                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.15.0-52-generic      5.15.0-52.58                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.15.0-53-generic      5.15.0-53.59                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.15.0-56-generic      5.15.0-56.62                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.15.0-57-generic      5.15.0-57.63                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.15.0-58-generic      5.15.0-58.64                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.15.0-60-generic      5.15.0-60.66                            amd64        Linux kernel extra modules for version 5.15.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.19.0-32-generic      5.19.0-32.33~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.19.0-35-generic      5.19.0-35.36~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.19.0-38-generic      5.19.0-38.39~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.19.0-40-generic      5.19.0-40.41~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.19.0-41-generic      5.19.0-41.42~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.19.0-42-generic      5.19.0-42.43~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.19.0-43-generic      5.19.0-43.44~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.19.0-45-generic      5.19.0-45.46~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.19.0-46-generic      5.19.0-46.47~22.04.1                    amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.19.0-50-generic      5.19.0-50.50                            amd64        Linux kernel extra modules for version 5.19.0 on 64 bit x86 SMP
rc  linux-modules-extra-6.2.0-26-generic       6.2.0-26.26~22.04.1                     amd64        Linux kernel extra modules for version 6.2.0 on 64 bit x86 SMP

merci de votre aide.

jpl33160 · Le 20/09/2023, à 19:19

Rebonjour
Je vois que je n'ai pas bcp de chance, 95 lecteurs et pas une réponse?
Je me pose des questions!
-Pas sous la bonne rubrique?
- Pas correctement posée?
- Pas asses de renseignements?
Il m'est impossible de croire que la question posée est trop difficile?
Je crois qu'il y a trop de questions à la fois sur le forum.
Mais alors UBUNTU ne serait pas à la portée de tous?
En tous les cas, moi je ne sais pas répondre au Pb posé par les 3 dernières lignes de hp-check et j'attendrai donc les avis autorisés des spécialistes............ cela me permettra, peut-être un jour, de le devenir moi--même.
Bien qu'à l'age que j'ai !!!!!!!! je me pose la question du temps......

xubu1957 · Le 20/09/2023, à 19:24

Bonjour,

Pour purger les résidus de configuration marqués "rc" :

sudo apt purge ~c

comme expliqué à la machine à café et rajouté dans ce message

Tente :

sudo systemctl restart cups.service

Pour les imprimantes HP, le plus qualifié pour répondre, c'est grigouille.

Et pour info > bugs.launchpad.net/ubuntu/+source/hplip/+bug/1992187 hplip not working after install in 22.04, python error

Dernière modification par xubu1957 (Le 20/09/2023, à 19:28)

jpl33160 · Le 20/09/2023, à 19:36

Bonjour xubu1957.
Merci de ta réponse.
J'ai effectivement purger au vu des résultats........
L'essai de redémarrer cups.service est apparemment positif. J'ai sorti une impression!
Je n'ai pas le temps de repasser hp-chek pour ce soir.
Je verifie demain et je passe le sujet en "resolu" ou je redonne les résultats des tests.
Merci encore. Bonne soirée

jpl33160 · Le 21/09/2023, à 19:08

Bonjour.
Reprenant le fil de la discussion, je confirme que le redémarrage de cups.service m'a permis l'impression. Toutefois, à l'installation de l'imprimante, j'avais constaté que je me retrouvais avec 2 imprimantes installées... (en fouinant sur le forum ou la Doc, il me semble avoir lu en son temps que cela été normal ?????)
Donc 2 imprimantes: ENVI Inspire 7200 et HP ENVY Inspire 7200 seriees FAF 736 et j'avais (je ne sais pas pourquoi défini la seconde comme étant celle par défaut....... C'est celle-là, bien sur qui ne fonctionne plus et qui ne fonctionne toujours pas! (c'est sur la première que la mise en service de cups m'a permis de pouvoir à nouveau imprimer)

apou@papou-System-Product-Name:~$ hp-check
Saving output in log file: /home/papou/hp-check.log

HP Linux Imaging and Printing System (ver. 3.21.12)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).   

Check types:                                                                    
a. EXTERNALDEP - External Dependencies                                          
b. GENERALDEP - General Dependencies (required both at compile and run time)    
c. COMPILEDEP - Compile time Dependencies                                       
d. [All are run-time checks]                                                    
PYEXT SCANCONF QUEUES PERMISSION                                                

Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

-Traceback (most recent call last):
  File "/usr/bin/hp-check", line 861, in <module>
    dep.core.init()
  File "/usr/share/hplip/installer/core_install.py", line 523, in init
    self.get_distro()
  File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro
    if 'MX' in distro_release_name:
NameError: name 'distro_release_name' is not defined

La lecture du message de xubu1757:
Et pour info > bugs.launchpad.net/ubuntu/+source/hplip/+bug/1992187 hplip not working after install in 22.04, python error
ne m'a pas apporté grand chose si ce n'est que je n'ai pas l'air d'être le seul à avoir ce problème et mes compétences ne me permettent pas d'en tirer grand chose pour le résoudre.
Si le spécialiste HP gribouille passe par là, et s'il a des info à ce sujet, je suis prêt à lui donner les infos supplémentaires dont il aurait besoin pour m'aider à comprendre.
Merci.

xubu1957 · Le 21/09/2023, à 19:12

Bonjour,

C'est grigouille, pas Gribouille.

jpl33160 · Le 22/09/2023, à 12:14

Merci pour la correction.
Donc, j’attends le passage de Gribouille; d'autant plus que s'il m'est possible d'imprimer sur ENVI Inspire 7200, il m'est impossible de scanner......
merci.

jpl33160 · Le 22/09/2023, à 12:19

Vraiment autant pour moi, je ne suis pas réveillé ce matin: O.K pour .grigouille
Avec mes excuses.

grigouille · Le 23/09/2023, à 08:58

Par curiosité, peux-tu désinstaller/installer l'imprimante :

hp-setup -ir

Puis

hp-setup -ix 192.168.1.12

jpl33160 · Le 23/09/2023, à 16:59

Après désinstallation/réinstallation je me retrouve dans la même config qu'au point 5 de cette discution.....
çi-joint les resultats du test

papou@papou-System-Product-Name:~$ hp-check
Saving output in log file: /home/papou/hp-check.log

HP Linux Imaging and Printing System (ver. 3.21.12)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).   

Check types:                                                                    
a. EXTERNALDEP - External Dependencies                                          
b. GENERALDEP - General Dependencies (required both at compile and run time)    
c. COMPILEDEP - Compile time Dependencies                                       
d. [All are run-time checks]                                                    
PYEXT SCANCONF QUEUES PERMISSION                                                

Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

-Traceback (most recent call last):
  File "/usr/bin/hp-check", line 861, in <module>
    dep.core.init()
  File "/usr/share/hplip/installer/core_install.py", line 523, in init
    self.get_distro()
  File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro
    if 'MX' in distro_release_name:
NameError: name 'distro_release_name' is not defined

??????

grigouille · Le 23/09/2023, à 17:25

hp-check ne m'intéresse pas.

jpl33160 · Le 23/09/2023, à 17:44

Salut grigouille.
Cela veut-il dire que je ne t’intéresse pas?
Mais qu'est-ce qui peur t’intéresser? Je suis à ta disposition si tu veux m'aider!
Merci de ta question et pour le temps que tu vas passer avec moi.....

xubu1957 · Le 23/09/2023, à 18:04

Bonjour,

Il fallait donner les deux retours complets des commandes indiquées au #9.

jpl33160 · Le 23/09/2023, à 18:21

papou@papou-System-Product-Name:~$ hp-setup -ir

HP Linux Imaging and Printing System (ver. 3.21.12)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


----------------------------
| REMOVING PRINT/FAX QUEUE |
----------------------------

Removing 'Bureau : hp:/net/ENVY_Inspire_7200_series?ip=192.168.1.12' Queue
Successfully deleted Bureau Print/Fax queue

papou@papou-System-Product-Name:~$ hp-setup -ix 192.168.1.12

HP Linux Imaging and Printing System (ver. 3.21.12)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)


Setting up device: hp:/net/ENVY_Inspire_7200_series?ip=192.168.1.12



---------------------
| PRINT QUEUE SETUP |
---------------------


Please enter a name for this print queue (m=use model name:'ENVY_Inspire_7200'*, q=quit) ?'ENVY_Inspire_7200'
error: Invalid character ''' in printer name. Please enter a name that does not contain this character.
error: Invalid character ''' in printer name. Please enter a name that does not contain this character.

Please enter a name for this print queue (m=use model name:'ENVY_Inspire_7200'*, q=quit) ?ENVY_Inspire_7200
Using queue name: ENVY_Inspire_7200
Locating PPD file... Please wait.

Found PPD file: hplip:0/ppd/hplip/HP/hp-envy_inspire_7200_series.ppd
Description: 

Note: The model number may vary slightly from the actual model number on the device.

Does this PPD file appear to be the correct one (y=yes*, n=no, q=quit) ? y
Enter a location description for this printer (q=quit) ?bureau
Enter additonal information or notes for this printer (q=quit) ?

Adding print queue to CUPS:
Device URI: hp:/net/ENVY_Inspire_7200_series?ip=192.168.1.12
Queue name: ENVY_Inspire_7200
PPD file: hplip:0/ppd/hplip/HP/hp-envy_inspire_7200_series.ppd
Location: bureau
Information: 


---------------------
| PRINTER TEST PAGE |
---------------------


Would you like to print a test page (y=yes*, n=no, q=quit) ? y

HP Linux Imaging and Printing System (ver. 3.21.12)
Testpage Print Utility ver. 6.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Printing test page to printer ENVY_Inspire_7200...
Test page has been sent to printer.

note: If an error occured, or the test page failed to print, refer to the HPLIP website
note: at: http://hplip.sourceforge.net for troubleshooting and support.


Done.

Done.

Bien sur la feuille de test est correctement sortie..........Mais cela n'a pas résolu mon Pb car lorsque je souhaite imprimer à partir d'un fichier quelconque rien ne vient.

grigouille · Le 24/09/2023, à 14:48

hp-check ne m'intéresse pas car même chez moi il remonte des erreurs. Mais peut-être que d'autres personnes savent exploiter son retour.

Est-ce que le plugin est installé ?

hp-plugin -i

grigouille · Le 24/09/2023, à 14:58

Après il me semble que ton installation n'est pas une installation fraîche mais une mise à niveau.

Je n'ai jamais fait de mise à niveau => je n'ai jamais eu de problème avec mon imprimante.

ylag · Le 24/09/2023, à 15:36

Bonjour,

Vu au message #14 :

Enter a location description for this printer (q=quit)  ?bureau

Je ne connais pas la bonne syntaxe à utiliser pour ce paramètre, mais je ne crois pas que bureau soit un choix convenable ?

A+

Dernière modification par ylag (Le 24/09/2023, à 19:35)

grigouille · Le 24/09/2023, à 16:29

À mon avis, on peut mettre ce que l'on veut.

jpl33160 · Le 24/09/2023, à 19:13

Bonjour grigouille.

Plugin non installé!

papou@papou-System-Product-Name:~$ hp-plugin -i

HP Linux Imaging and Printing System (ver. 3.21.12)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.21.12)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)


------------------------------------------
| PLUG-IN INSTALLATION FOR HPLIP 3.21.12 |
------------------------------------------

  Option      Description                                       
  ----------  --------------------------------------------------
  d           Download plug-in from HP (recommended)            
  p           Specify a path to the plug-in (advanced)          
  q           Quit hp-plugin (skip installation)                

Enter option (d=download*, p=specify path, q=quit) ? d

-------------------
| DOWNLOAD PLUGIN |
-------------------

Checking for network connection...
Downloading plug-in from: 
Downloading plug-in: [\                                   ] 0%Importing digital key
 

----------------------
| INSTALLING PLUG-IN |
----------------------

Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.21.12 Plugin Self Extracting Archive..............................................................

HP Linux Imaging and Printing System (ver. 3.21.12)
Plugin Installer ver. 3.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Plug-in version: 3.21.12
Installed HPLIP version: 3.21.12
Number of files to install: 64

You must agree to the license terms before installing the plug-in:

LICENSE TERMS FOR HP Linux Imaging and Printing (HPLIP) Driver Plug-in          


These License Terms govern your Use of the HPLIP Driver Plug-in Software (the   
"Software"). USE OF THE SOFTWARE INCLUDING, WITHOUT LIMITATION, ANY             
DOCUMENTATION, IS SUBJECT TO THESE LICENSE TERMS AND THE APPLICABLE AS-IS       
WARRANTY STATEMENT. BY DOWNLOADING AND INSTALLING THE SOFTWARE, YOU ARE AGREEING
TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT   
DOWNLOAD AND INSTALL THE SOFTWARE ON YOUR SYSTEM.                               


1. License Grant. HP grants you a license to Use one copy of the Software with  
HP printing products only. "Use" includes using, storing, loading, installing,  
executing, and displaying the Software. You may not modify the Software or      
disable any licensing or control features of the Software.                      


2. Ownership. The Software is owned and copyrighted by HP or its third party    
suppliers. Your license confers no title to, or ownership in, the Software and  
is not a sale of any rights in the Software. HP's third party suppliers may     
protect their rights in the Software in the event of any violation of these     
license terms.                                                                  


3. Copies and Adaptations. You may only make copies or adaptations of the       
Software for archival purposes or when copying or adaptation is an essential    
step in the authorized Use of the Software. You must reproduce all copyright    
notices in the original Software on all copies or adaptations. You may not copy 
the Software onto any public network.                                           


4. No Disassembly. You may not Disassemble the Software unless HP's prior       
written consent is obtained. "Disassemble" includes disassembling, decompiling, 
decrypting, and reverse engineering. In some jurisdictions, HP's consent may not
be required for limited Disassembly. Upon request, you will provide HP with     
reasonably detailed information regarding any Disassembly.                      


5. No Transfer. You may not assign, sublicense or otherwise transfer all or any 
part of these License Terms or the Software.                                    


6. Termination. HP may terminate your license, upon notice, for failure to      
comply with any of these License Terms. Upon termination, you must immediately  
destroy the Software, together with all copies, adaptations and merged portions 
in any form.                                                                    


7. Export Requirements. You may not export or re-export the Software or any copy
or adaptation in violation of any applicable laws or regulations.               


8. U.S. Government Restricted Rights. The Software has been developed entirely  
at private expense. It is delivered and licensed, as defined in any applicable  
DFARS, FARS, or other equivalent federal agency regulation or contract clause,  
as either "commercial computer software" or "restricted computer software",     
whichever is applicable. You have only those rights provided for such Software  
by the applicable clause or regulation or by these License Terms.               


9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 
HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE "AS IS" AND WITH ALL FAULTS, AND      
HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND               
NON-INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF               
MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL
WITH REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied warranties, so the 
above disclaimer may not apply to you in its entirety.                          


10. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur,  
the entire liability of HP and any of its suppliers under any provision of this 
agreement and your exclusive remedy for all of the foregoing shall be limited to
the greater of the amount actually paid by you separately for the Software or   
U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,                      
INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,   
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS  
INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY 
WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE IN     
CONNECTION WITH ANY PROVISION OF THIS AGREEMENT, EVEN IF HP OR ANY SUPPLIER HAS 
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF 
ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or  
limitation of incidental or consequential damages, so the above limitation or   
exclusion may not apply to you.                                                 

Do you accept the license terms for the plug-in (y=yes*, n=no, q=quit) ? y
Please enter the sudoer (papou)'s password: 
 
Done.
 
Done.

Installation effectuée, mais tjrd même problème????
Je ne me souviens pas de quand date l'installation, mais en principe pas de mise à miveau seulement mise à jour proposées

papou@papou-System-Product-Name:~$ papou@papou-System-Product-Name:~$  cat /etc/lsb-release && uname -ir && groups && lsusb
papou@papou-System-Product-Name:~$ : commande introuvable
papou@papou-System-Product-Name:~$ cat /etc/lsb-release && uname -ir && groups && lsusb
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=22.04
DISTRIB_CODENAME=jammy
DISTRIB_DESCRIPTION="Ubuntu 22.04.3 LTS"
6.2.0-33-generic x86_64
papou adm cdrom sudo dip plugdev lpadmin lxd sambashare
Bus 002 Device 003: ID 046d:c517 Logitech, Inc. LX710 Cordless Desktop Laser
Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 8087:0032 Intel Corp. AX210 Bluetooth
Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Si tu as besion d'autres info. n'hésites pas à demander.
Merci

jpl33160 · Le 26/09/2023, à 18:38

Bonjour.
Et alors, plus personne n'est disposé à m'aider? Ai-je été désagréable (ce dont je vous demande de m'excuser si c'est le cas) ou le problème posé n’intéresse personne?
Dans le cas contraire, je précise qu'en relançant un hp-check j'ai eu droit à un crash : popup me précisant:

Appli check-py arrétée de façon inattendue 
executable path 
  /user/share//hplip/check.py
package
  hplip-data 7.21.12 +dsfg0-1
problem type 
  crasch
Titre
  chek.py crasched whith nameError in get-distro() nam ''distro_release_name' is not defined
Traceback
    File"/usr/share/bin/hp-check" line861, in module dip.core init()
    File"/usr/share/hplip/installer/core_insatll.py" line 253 in init sel.get_distro ()
    File "/usr/share/hplip/installer/core_install.py" line661 in get_distro if 'MX' in distro_release_name: Name error: name '   distro_release_name' is not definited

 apport version 
    2.20.11 oubuntu82.5
 Architecture
     AMD64
 Casper MD5 check result
     pass

Ceci ne représente que les premières lignes (fastidieux de recopier manuellement) du rapport de crasch qui m'a été demandé de transmettre aux développeurs........
Mais je ne suis guère plus avancé, a part d'avoir compris qu'il manquait le nom de la distribution qlque part dans 3 lignes de code????

xubu1957 · Le 26/09/2023, à 18:45

Bonjour,

Pour info > bugs.launchpad.net/ubuntu/+source/hplip/+bug/1992187 hplip not working after install in 22.04, python error

Montre :

apt-cache policy hplip

apt-cache policy hplip-gui

Dernière modification par xubu1957 (Le 26/09/2023, à 18:48)

jpl33160 · Le 26/09/2023, à 18:51

merci de ta reponse.

apou@papou-System-Product-Name:~$ apt-cache policy hplip
hplip:
  Installé : 3.21.12+dfsg0-1
  Candidat : 3.21.12+dfsg0-1
 Table de version :
 *** 3.21.12+dfsg0-1 500
        500 http://fr.archive.ubuntu.com/ubuntu jammy/main amd64 Packages
        100 /var/lib/dpkg/status

papou@papou-System-Product-Name:~$ apt-cache policy hplip-gui
hplip-gui:
  Installé : (aucun)
  Candidat : 3.21.12+dfsg0-1
 Table de version :
     3.21.12+dfsg0-1 500
        500 http://fr.archive.ubuntu.com/ubuntu jammy/universe amd64 Packages
        500 http://fr.archive.ubuntu.com/ubuntu jammy/universe i386 Packages

grigouille · Le 26/09/2023, à 21:59

Crée un nouvel utilisateur et tente l'impression avec cet utilisateur.

jpl33160 · Le 27/09/2023, à 16:15

Bonjour grigouille
Je viens d'essayer ta proposition, mais cela ne marche toujours pas.
J'avais envie d'essayer de désinstaller l'imprimante, de désinstaller hplip et de réinstaller l'ensemble.
Mais je ne suis pas trop sur de moi pour le faire sans qu'il reste un résidu d'installation par là qui viendra perturber la réinstallation.
Qu'en penses-tu?
Merci.

xubu1957 · Le 27/09/2023, à 16:17

Bonjour,

Merci de montrer, pour les permissions :

nany a écrit :

echo -e "\nNombre d'éléments de /home/moi ne m'appartenant pas : $(sudo find ~ \( ! -user $USER -o ! -group $USER \) | wc -l)"

cqfd93 a écrit :

Astuce pour copier / coller sans erreur :
triple clic gauche pour sélectionner et copier une ligne entière
clic molette pour coller dans le terminal

Ubuntu-fr

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#1 Le 18/09/2023, à 17:49

Plus possible imprimer avec hp ENVY Inspire 7200e

#2 Le 20/09/2023, à 19:19

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#3 Le 20/09/2023, à 19:24

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#4 Le 20/09/2023, à 19:36

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#5 Le 21/09/2023, à 19:08

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#6 Le 21/09/2023, à 19:12

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#7 Le 22/09/2023, à 12:14

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#8 Le 22/09/2023, à 12:19

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#9 Le 23/09/2023, à 08:58

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#10 Le 23/09/2023, à 16:59

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#11 Le 23/09/2023, à 17:25

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#12 Le 23/09/2023, à 17:44

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#13 Le 23/09/2023, à 18:04

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#14 Le 23/09/2023, à 18:21

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#15 Le 24/09/2023, à 14:48

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#16 Le 24/09/2023, à 14:58

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#17 Le 24/09/2023, à 15:36

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#18 Le 24/09/2023, à 16:29

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#19 Le 24/09/2023, à 19:13

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#20 Le 26/09/2023, à 18:38

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#21 Le 26/09/2023, à 18:45

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#22 Le 26/09/2023, à 18:51

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#23 Le 26/09/2023, à 21:59

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#24 Le 27/09/2023, à 16:15

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

#25 Le 27/09/2023, à 16:17

Re : Plus possible imprimer avec hp ENVY Inspire 7200e

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